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Refund & Cancellation Policy

Last updated: 6 November 2026

We want students using Caselaw because it works for them, not because they feel locked in. This page sets out how to cancel, your refund rights, and how to use them. It covers every purchase on getcaselaw.com and forms part of our Terms of Service. The Subscription Information page has everything about subscriptions in one place.

1. Your right to cancel a subscription

  • Cancel any time, no fee. You can cancel any subscription at any time. There is no cancellation fee and no lock-in. You keep access until the end of the period you have already paid for, and no further payments are taken.
  • 14-day right to cancel with a full refund. If you are a consumer, you can cancel a new subscription until the end of the 14th day after the day it starts. We refund 100% of what you have paid, even if you have used the Service. The law would let us charge for the service you used. We choose not to. For subscriptions started before 1 January 2027 this right comes from the Consumer Contracts Regulations 2013. From that date it comes from Part 4, Chapter 2 of the Digital Markets, Competition and Consumers Act 2024.
  • 14-day right to cancel after certain renewals. From 1 January 2027, you can also cancel until the end of the 14th day after your first payment following a free trial, your first full-price payment following a discount, and each annual renewal. This applies whenever you started your subscription. We email you when it begins, with the exact dates. We refund that payment and any since in full, even if you have used the Service. It does not apply to other monthly renewals.
  • 7-day money-back guarantee. On top of that, we offer a no-questions refund within 7 days of the first payment on any new monthly or annual subscription.
  • Free trials. If you cancel before your trial ends, you are not charged.

2. How to cancel

Use whichever route is easiest. You never need to phone us or give a reason.

  • Online. Sign in and go to Settings → Plan Management, choose Manage or cancel subscription, then Cancel subscription on the secure Stripe billing page.
  • If you can't sign in. Use the Stripe billing login. Enter the email address you were billed at and Stripe will send you a link.
  • By email. Send any clear message saying you want to cancel to [email protected]. We action it within one business day. You can use the form in section 7, but you don't have to.
  • Bought in the iOS app? Apple bills that subscription, so only Apple can cancel it. Open your Apple subscriptions and cancel there. Apple also handles refunds for App Store purchases.

When a subscription billed through Stripe is cancelled, we email you a confirmation stating the date your access ends. Deleting your account also cancels every Stripe subscription on it.

3. How refunds work

  • To claim one, email [email protected] or reply to your cancellation email. Any clear message saying you want to cancel is enough. If you cancel online inside a 14-day period, that email will remind you.
  • Timing. We refund to your original payment method without undue delay and within 14 days of you telling us. Your bank usually takes another 5 to 10 business days to show it.
  • Paid access ends when we refund you, because the refund ends the subscription.
  • Outside those windows, the current period isn't refunded: you keep access until it ends and renewal stops. If an annual plan becomes a hardship, email us and we will consider a pro-rata refund case by case.

4. One-off purchases

Exam passes, SQE1 lifetime access, past paper packs, case unlocks and other one-off digital purchases don't renew, so there is nothing to cancel.

  • Immediate access. At checkout we ask you to confirm that you want immediate access and understand that you lose your 14-day right to cancel once access begins. We then email you a record of that.
  • Before access begins, you can cancel within 14 days for a full refund.
  • Purchases before 5 November 2026. We didn't ask for that confirmation then, so you keep the full 14-day right, even if you have used the content.
  • Faulty content. None of this limits your rights under the Consumer Rights Act 2015 if digital content is faulty or not as described.

5. Auto-renewal and reminders

  • Paid subscriptions renew automatically until cancelled. Monthly plans renew every month and annual plans every 12 months. The reminders below apply to subscriptions billed through Stripe. Apple handles renewal notices for subscriptions bought in the iOS app.
  • Annual plans: we email you twice, 30 to 20 days and 10 to 5 days before each renewal.
  • Monthly plans: we email you 7 to 3 days before the renewal at every six-month point, so a subscription can't quietly run for years, and before the price goes up when a discount ends.
  • Free trials: we email you 3 to 1 days before your first payment.
  • Each reminder gives the date, the amount, your last payment, your next payment date, the last day to act and how to cancel. These are service notices, so they still reach you if you have opted out of marketing email.

6. Exceptions and edge cases

  • Repeat claims. The 7-day guarantee is for first-time subscribers. If we identify multiple accounts from the same person, household or payment method claiming repeat refunds, we may decline later guarantee claims. Your statutory rights still apply.
  • Promotional plans. Discounted plans are covered in the same way, on the discounted amount you paid. A discount code reduces your first payment only.
  • Switching plans. The 14 days run from the original purchase and don't restart if we switch your plan at your request.
  • Chargebacks. If you have opened a chargeback through your bank, contact us too. We can usually resolve it faster. An unresolved chargeback may lead to account suspension under our Acceptable Use Policy.

7. Optional cancellation form

You can copy this into an email to [email protected]. You don't have to use it.

To Caselaw, [email protected]:
I give notice that I cancel my contract for the following service or digital content: ____
Ordered on: ____
Name: ____
Email address on the account: ____
Date: ____

8. Disputes

If you think a refund has been declined wrongly, write to [email protected] with your account email and a short summary. We respond within 5 business days. UK consumers can also get advice from the Citizens Advice consumer service.

9. Changes

The current version is always at /refund. If we make a material change that reduces the rights of current subscribers, we email them at least 30 days before it takes effect.

This policy works alongside our Terms of Service, Privacy Policy and Acceptable Use Policy.